Returns & Exchanges
ZateeN.pk — Return, Exchange & Refund Policy
Effective Date: April 15, 2026
At ZateeN, we are committed to providing a smooth, transparent, and reliable shopping experience. Please read our Return, Exchange, and Cash on Delivery (COD) policy carefully before placing your order.
1. Validity Period
Our return and exchange policy is strictly valid for 7 days from the date of delivery. After 7 days have passed, we are unfortunately unable to offer any return, refund, or exchange.
2. Exchange Eligibility
We only offer exchanges under the following conditions:
- The product received is physically damaged or defective upon delivery.
- The product has a size misfit issue (applicable to standard sizes only).
- The item must be unused, unwashed, and in its original packaging.
- Proof of purchase (invoice or order confirmation screenshot) is required.
3. Standard Order Returns & Refunds
We do not offer refunds or returns for a simple “change of mind” or personal dislike of a product design. However, if a return is approved for a standard product:
- The original delivery charges, applicable government taxes, (On Cash on Delivery (COD) orders, courier companies deduct 2% Withholding Tax and 2% Sales Tax at source in compliance with applicable government regulations and directives.) and administrative costs (packaging material, envelope, processing fees) will be deducted from the final refund amount.
- The remaining balance will be processed back to the customer within 7 working days after verification.
4. Customized & Made-to-Order Products
Because customized or made-to-order items are cut and tailored specifically to your dimensions, they are strictly non-returnable and non-exchangeable.
- No requests for color changes, design alterations, or size adjustments can be accepted once production begins or the order is dispatched.
- An exchange or correction will only be offered once if the customized item is proven to have a manufacturing defect or damage upon arrival.
- Minor color variations due to screen resolution, device settings, or studio lighting do not qualify as defects.
5. No Reverse Pickup (Shipping Responsibility)
ZateeN does not offer reverse pickup services.
- Customers are fully responsible for securely packaging and sending the product back to our designated warehouse address at their own expense.
- Return shipping courier fees are non-refundable. We strongly recommend using a trackable courier service (e.g., TCS, Leopard, M&P), as we are not responsible for lost return shipments.
6. Cash on Delivery (COD) Terms
- All COD orders must be actively verified via call or WhatsApp message prior to dispatch. Unverified orders will be automatically canceled.
- Refusal to accept a confirmed COD order at your doorstep will result in a permanent block on your name, address, and mobile number for future COD purchases on our store.
7. How to Initiate a Claim
To request an exchange or partial return, please email us at help@zateen.pk or message our official WhatsApp support channel within 7 days of delivery. Please include your Order ID along with clear photos or a short video of the reported issue.
Thank you for shopping with ZateeN — where comfort meets premium quality.